Compassionate Care Service Privacy Policy
Compassionate Care Service is committed to protecting and maintaining the privacy, accuracy and security of its client’s personal information. This personal information may include personal, medical and financial information.
The collection of personal information:
Compassionate Care Service only collects personal information about an individual/client that is relevant to the service that we have been engaged to provide. This information will be collected directly from an individual/client by way of forms, face-to-face meetings, interviews and telephone calls.
In some cases, we collect personal information from third parties, such as medical/health professionals, hospitals, aged care service providers, government agencies, professional advisors, referees and family members. Where we collect information from third parties it is for the primary purpose of your engagement with us.
Use and Disclosure:
Compassionate Care Service will be required to share your personal information with the following where relevant to the service that we provide; aged care facility management, medical/health professionals, hospitals, health referral organisations, government agencies, professional advisors and referees, and we take reasonable steps to ensure that these organisations are bound by privacy and confidentiality obligations in relation to the protection of your personal information.
Storage and Security:
The storage and security of your personal information is as important to us, as it is to you. We hold personal information in paper-based and electronic files and seek to ensure that this information is protected from any misuse, interference, loss, unauthorized access, modification or disclosure. Information sent over the internet is vulnerable to hacking, so please take care when deciding on what information to send via email.
When Compassionate Care Service no longer requires your personal information for its permitted purpose, we take care to ensure that it is disposed of in an unidentifiable manner.
Queries/Complaints:
If you have any queries or complaints about this privacy policy please call me on 0412 166 913 or contact me via email at contact@compassionatecare.com.au and I will take all reasonable action to remedy your concerns.
The collection of personal information:
Compassionate Care Service only collects personal information about an individual/client that is relevant to the service that we have been engaged to provide. This information will be collected directly from an individual/client by way of forms, face-to-face meetings, interviews and telephone calls.
In some cases, we collect personal information from third parties, such as medical/health professionals, hospitals, aged care service providers, government agencies, professional advisors, referees and family members. Where we collect information from third parties it is for the primary purpose of your engagement with us.
Use and Disclosure:
Compassionate Care Service will be required to share your personal information with the following where relevant to the service that we provide; aged care facility management, medical/health professionals, hospitals, health referral organisations, government agencies, professional advisors and referees, and we take reasonable steps to ensure that these organisations are bound by privacy and confidentiality obligations in relation to the protection of your personal information.
Storage and Security:
The storage and security of your personal information is as important to us, as it is to you. We hold personal information in paper-based and electronic files and seek to ensure that this information is protected from any misuse, interference, loss, unauthorized access, modification or disclosure. Information sent over the internet is vulnerable to hacking, so please take care when deciding on what information to send via email.
When Compassionate Care Service no longer requires your personal information for its permitted purpose, we take care to ensure that it is disposed of in an unidentifiable manner.
Queries/Complaints:
If you have any queries or complaints about this privacy policy please call me on 0412 166 913 or contact me via email at contact@compassionatecare.com.au and I will take all reasonable action to remedy your concerns.
