What our clients are saying . . .

‘Susie was a much needed 'breath of fresh air’ in the challenging and daunting world of aged care advice and options. My mother was adamant that she wanted to stay in her home forever, but with her rapidly deteriorating mental state (dementia) it became clear that staying at home was soon not going to be possible. Susie genuinely took the time to calmly listen carefully to the family situation and all the various options that were involved. This included suggestions for home care for as long as practicably possible. In the meantime, not only did Susie carefully take the time to explain and assist us to navigate the extensive paperwork but also, was simply a much needed ear and source of comfort during such a difficult time. I would have no hesitation in highly recommending Susie. She is warm, caring and yet importantly, very well versed on the logistical and financial intricacies of aged care placement’.
 
S Wood
‘I approached Susie to help me understand how to navigate the Australian Aged Care system on behalf of my elderly parents.  We were keen to start to understand the services available both now and in the future as their circumstances inevitably change.  Susie was an excellent listener with a professional and sensitive manner. She guided me through the options we had and the issues we needed to consider.  She made pertinent suggestions during our conversation and followed them up promptly in writing. She was a pleasure to deal with and I whole heartedly recommend Susie if you want to explore your specific situation and get relevant guidance.’
 
S Banks
‘Susie was extremely helpful in explaining the options for my mother.  We discussed the benefits of staying at home and of residential care.  With her experience I felt confident that the information we were given was relevant to my mother’s situation and we were able to make an appropriate informed decision given the breadth and depth of information Susie was able to impart. Her compassion for my mother’s situation was also greatly appreciated.  During a period of change it can be quite stressful and Susie’s experience was a comfort and was paramount to the options offered and future decisions made’.
 
S Lachal