Compassionate Care Service – Susie Potter
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Residential Aged Care Services


Considering moving yourself, or a family member or friend, into residential aged care can be a very delicate time. It often comes about because activities of daily living have become tiring, health issues are increasing, there is a high risk of having a fall, or you or a friend or family member are currently in hospital and unable to return home. Whatever the reason, transitioning into care can be daunting.

Not only can the support and guidance of a professional through this process be life changing, but each aged care facility is a unique community influenced by its size, configuration, culture, community mix, services offered, ethos and management style and Compassionate Care Service's role and experience aims to ensure that not only are your or family member or friend's care needs met, but that the community in which you/they reside is a reflection of who you/they are.

Services available


Source and Select:            

A selection of residential aged care facilities that have been chosen specifically according to your personal situation

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This service provides you and/or your family with a selection of 4 personally chosen aged care facilities that are able to meet your or your family member or friend's (Aged Care Assessment approved), financial requirements, personal interests and desired geographic location.

Following a discussion regarding these facilities, you and/or your family will then be able to take the next steps of viewing, wait-listing and securing a place at the preferred option.

Below are a number of inclusions in this service package. 

Inclusions
  • A discussion to understand your or your family member or friend's personal situation and needs.
  • Explanation of aged care fees and charges.
  • Support with Centrelink paperwork.
  • A report outlining 4 appropriate personally selected aged care facilities taking into account your or your family member or friends's care needs, personality and interests, financial position and desired geographic location.
  • A discussion with you and/or your family member or friend regarding the report of aged care facilities selected.
  • Provision of a checklist to assist you with what to look for in an aged care home.
  • Provision of a specific contact person at each facility for you to continue the process of viewing each facility and wait-listing your loved one where preferred.

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Place, Source and Select:

Full residential aged care placement service, which includes a selection of residential aged care facilities that have been chosen specifically according to your personal situation
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Whether you are looking to move yourself, or your family is assisting you, transitioning into residential aged care can be a very stressful and emotional journey and this full placement service lovingly supports you through the process by providing you with a specialist consultant to support emotional wellbeing, facility selection, the navigation of fees and charges, the completion of paperwork, facility waitlisting, the securing a place, RAD negotiation and assistance with the admission process.


​Inclusions
  • A discussion to understand your or your family member or friend's personal situation and needs.
  • Explanation of aged care fees and charges.
  • Completion of aged care and Centrelink paperwork.
  • Appropriate personally selected aged care facilities taking into account your or your family member or friend's care needs, personality and interests, financial position and desired geographic location.
  • Provision of a checklist to assist you with what to look for in an aged care home.
  • Booking of appointments and personal guide to view facilities.
  • Facility waitlisting, liaison and securing of a place for you or a family member or friend.
  • Negotiation of accommodation payment.
  • ​Assistance with the admission paperwork and process.​​
  • Post admission follow up to support you or your family member or friend with settling into your/their new home :)
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For bookings and inquiries

Contact susie

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